I have a 2013 LG refrigerator. Contacted LG and guess what they said...it’s Lowe’s issue. A week later after he came for the 2nd time the refrigerator has stop cooling at all. Protect your investment the smart way with an LG Premium Care extended service plan. Clearly with some of the other posts in other areas of this forum there is a major design flaw with the LG Refrigerator Ice Makers. My recommendation to potential buyers is stay away from LG appliances. We are having a fight with LG now over our LG LFXS29766 (French Door Refrigerator). Thanks! We can help. Unless otherwise specified, the LG Warranty Web Site is for your personal and noncommercial use. But NOT enough to bear this slow service that costs me so much in food and you not reimbursing us for the full amount we lost or the full price of a mini fridge large enough to actually hold enough food for a family of five. They're making billions off us. Warranty: L.G provides a 1-year warranty on the device and 10 years warranty on the compressor. I hope you see how bad your customer service choices have been. Aside from protection for parts and labor, many LG refrigerators also offer additional warranties. 1 viewed per hour. I look forward to your reply for any help. In order to get the best possible experience from our website, please follow below instructions. Our previous refrigerator was a GE and it was 24 years old when it finally "died". They said they'd reimburse the mini fridge I bought, nothing yet. How about you provide more repair personnel in our area! Won't stay cool longer than a week. Our story: We have the French Doors refrigerator with the extra drawer between doors and bottom freezer. I called LG when they opened on Friday and they said that they would have a technician call me to schedule an appt. Waited through the weekend nothing. an agent will work with you to resolve your issues. The warranty period is not applied when the customer purchase the used item(imitation, Purchase from electronic shop) and if it’s impossible to repair, LG electronics is not responsible for the compensation for the loss. A refrigerator compressor is what's most likely to fail, so we're glad to see LG insures them for so long, making the purchase of an LG fridge more of an investment. Cost of a Plan is usually less expensive than a single repair. Finally, create a MyLG account by choosing your password. Samsung. A week later after he came for the 2nd time the refrigerator has stop cooling at all. In July 2019, the refrigerator stopped cooling. How many others like me are out there that are angry enough to do the same? JavaScript appears to be disabled in your browser. is needed*, please call our Customer Interactive Center at 800-243-0000 where I am sooooo frustrated! Need to setup repair for your appliance or other electronic device? While under warranty the ice maker froze and the fill tube cracked. Select one of the following: Not Applicable . Lifetime access to detailed information about your product from your MyLG Account. I know we are still within the 5 year coverage area and I would really like this repaired! Please enable JavaScript to ensure you get the most out of the LG site, products, and services. I called Monday and they said that a technician had not accepted the ticket so they have to escalate.......I am on day 5 with no fridge, and they just came back saying that a tech will be out to look at the fridge next Friday....based on what they find they will order new parts which will take 1-2 weeks and then we reschedule the tech to come out and install. I was told LG will reimburse for it, until know I have not being able to submit my claim. 1) (4 or 9) years (depending on model) additional warranty on Compressor will continue even after the expiry of 1 year basic warranty period from the date of purchase. Will a replacement of my compressor be covered under the warranty? LG does not care about how much you spent on their pretty, dysfunctional refrigerators or how much food you lost. They will not hold up to the test of time. If you need a repair due to mechanical or electrical failure, parts and labor costs are covered and there are no deductibles. NO! ** Proof of purchase will be When it comes to choosing refrigerators, people trust famous and well-known brands. So i bought the mini fridge and filed for its reimbursement first. In case you were not aware, LG launched a new warranty LG Service has gone down the tubes. Please have the receipt or invoice, from the Service must … After consideration, we thought They said they'd replace it after 3rd fix, they didn't. “Even if a repair is performed, [the Kenmore refrigerator] … remains substantially certain to fail within two to three years because LG and its authorized technicians use the same defective parts as replacements,” the plaintiffs said. Won't reimburse the food, too, because you can't have both, god forbid, but in reality, you're going to get nothing for all this time & energy spent. Register your LG Product to save your product information for the future. It's been going on 2 weeks to get LG's attention on this matter. Gas charging is included only when compressor is defective & inoperative. The new You try to live without a refrigerator. Have had 5 repairs, going on 6 which won't happen until December. They said they couldn’t fix it . Count on the expertise of LG Direct Service even when your product warranty has expired. This 90 day warranty is for the specific part(s) that failed and were replaced during the original service call. You will be offered an LG premium care protection for your product. Washers and Dryers, Refrigerators, TVs, etc. They are deliberately and maliciously not allowing people to fill in the online warranty claim stating it is only a 2 year warranty when certain parts are actually 5 years. Not because it will always cost more than that, but because you cut it so close to the margins and the attitude it sets with the shops. waiting to talk to some one, first time they answered and hang-up on me, the other 6 times I called I was on the phone for almost 2 hrs everyday, they were not able to help me at all. Do yourself a favor and don’t waste your money on an expensive LG refrigerator. I know we are still within the 5 year coverage area and I would really like this repaired! Rather just have ours fixed please help! I spoke with several former LG repair specialist who informed me to; 1) stay away from LG appliances, and 2) LG doesn't fully compensate repair shops for the time and expenses they incur and so many shops will no longer repair their products. the webpage where I suppose to submit it is not working. June 6, 2020 1417 hours I realized the refrigerator and freezer were no longer cooling and everything was melting and becoming warm. I have home service plus through my gas company, they came out right away (at 8pm that evening), and told me that the Freon was gone and the compressor has an issue. You are not reliable. I don't understand why is so hard to help a 20 yrs value LG customer. This is something that they cant fix but it should be under warranty with LG. The company, National Platinum Service, replaced the compressor and filter. May have to get a lawyer to help me help them see the light. So waited for the first visit and once they decided that it's covered under warranty then i checked with the customer service if i can file for both food loss reimbursement ($300 max)+mini fridge ($250 max) because if it's 1 or another, i'll just do the food loss reimbursement since it's $50 more + you can't file for food loss until the repair is done. They know, too. If you want to care for your freezer and lessen the chances of spending on repairs, follow these simple maintenance and care tips. (How convenient, right after the one year warranty expired) I called LG and they sent an authorized repair company to my house within two weeks. Thanks. Had to wait for a week before anyone could come out to diagnose so all the food is definitely spoiled because even though they offered the mini fridge reimbursement, I didn't want to risk buying it and turned out i'm not eligible for LG service. They'll always have customers since their fridges are pretty & they splash the warranty info on the front that is longer than other companies, but utterly useless. Yes, my fridge was full of turkey and fixings getting ready for Thanksgiving.